Return & Refund policy

At Power-Co Company, customer satisfaction is our priority. We strive to provide high-quality solar products and reliable service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

You may request a return within 7 days of receiving your order.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging with all accessories and documentation.
  • Proof of purchase (invoice or receipt) is required.
  • Returns must be approved by Power-Co Company before being sent back.

Non-Returnable Items

The following products cannot be returned unless they are faulty or damaged upon delivery:

  • Solar panels that have been installed
  • Inverters that have been installed
  • Batteries that have been installed or connected
  • Custom or special-order products
  • Clearance or sale items

Damaged or Faulty Products

If your order arrives damaged or defective, please notify us within 48 hours of delivery.

To help us process your claim quickly, please provide:

  • Your order number
  • A description of the problem
  • Clear photos showing the damage or fault

Once assessed, we will arrange a replacement, repair, or refund where applicable.

Refunds

After we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace products that are defective or damaged. If you need an exchange for the same item, please contact us before returning the product.

Incorrect Installation

Products that have been incorrectly installed, modified, misused, or damaged due to improper installation are not eligible for a refund or replacement under this policy.

We recommend that all solar products be installed by a qualified installer.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong product was supplied.
  • The product is faulty.
  • The product was damaged during delivery.